Are retailers sleepwalking into a Christmas click and collect crisis?

by ShopperTrak on 02-12-14

Forget next day delivery – this festive season, more shoppers than ever will turn to click and collect for a convenient Christmas. But are retailers prepared for this onslaught of cross-channel activity? According to Verdict, click and collect will represent 12% of this year’s online spending in the UK alone. With the average ‘click and...

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