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A New Store Excellence Scorecard

Today, with thousands of stores and a highly-competitive omnichannel environment, retail is tougher than ever. Margins are tight, customers have digital access to pricing and other information, and rapidly-shifting demographics constantly impact product mix and priorities. Retailers are also going through an unprecedented period of digital transformation that is shifting them from a model they...

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APAC Shopper Trends report Q2 2017

Shopper traffic in the Asia-Pacific region increased by +0.5% Year-on-Year in Q2 2017, following a strong start to the year, in which shopper traffic grew by +2.9% Year-on-Year during Q1 2017. Three out of the five countries we surveyed experienced encouraging footfall growth, with dips in only Australia and China. Once again, India delivered the...

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Global Shopper Trends Report Q1 2017

Bringing you the latest consumer behaviour trends from across the globe Welcome to our latest Global Shopper Trends report, which offers key statistical insight into international shopper behaviour during the first quarter of 2017. Globally, retail footfall experienced a marginal Year-on-Year decrease of -0.1% in Q1. However, international consumer confidence continued to grow, despite the...

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Redesigning Retail – part two

What does the future of physical retail look like? Following on from Redesigning Retail part one, we now delve deeper into what the future of physical retail looks like. Retailers and shopping centres are operating faster and more flexibly than ever before, to enable the customer-centric experiences that modern shoppers crave. However, keeping pace with...

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5 Ways to Enhance Shopping Experience Using Location-Based Analytics

To get shoppers to buy, retailers need to understand their consumers and create a unique and compelling shopping experience. Ask most retailers if they know how many people visited their website and they will probably have a reasonably detailed grasp of who visited, what they did while on the site and if the visitor became...

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Redesigning Retail – part one

Where does bricks-and-mortar fit for the modern shopper? Having survived the retail armageddon that was the rise of ecommerce, bricks-and-mortar has somehow managed to emerge not just alive, but with a fiercely protective sting in its tail. Today, it’s still the place where 90% of purchases take place; the human endpoint to a digitally-driven journey....

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Optimise Your Marketing Spend

The customer journey is constantly evolving. Shoppers are now much more likely to research products and prices without leaving the house. While this level of prior research has seen overall footfall levels decrease, it has led to a corresponding uplift in conversion rates. When shoppers enter a store today, they are much more ready to...

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3 Strategies to Transform the Luxury Experience

How can luxury retailers embrace the recent upturn in fortunes? 3 Strategies to transform the luxury experience using location-based analytics. Luxury retailers have always set the standard when it comes to customer service. But just as technology has redefined customers’ shopping experiences, it has also opened up new insights for luxury retailers, who are now using...

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